Technical Support Specialist Graduate

OETMS · Cape Town , Western Cape
Department OETMS
Employment Type Fixed-Term Contract
Minimum Experience Entry-level

Are you a recent graduate wanting to start your career in the networking space?  Do you wish you can be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, you are ready to join a business based on longevity and the development and growth of each team member. 


1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.  


If you are looking for meaningful work, want to push yourself to unlock your infinite potential and accelerate your career, look no further. With our distributed work model, we can hire people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with. Learn more about our people brand by watching our culture videos:  

The role:

This is a fixed-term contract role for 12 months. The main purpose of this position is to provide effective service delivery to clients of Nebula. Secondly, to ensure that all service requests and incidents are resolved expeditiously, with a high level of expertise and professionalism to the complete satisfaction of the client.

What you will receive training on and be responsible for:

  • Service Delivery management
  • Knowledge management
  • Product Development
  • Design and Architecture
  • Continuous Service Improvement
  • Vendor Interaction and Administration
  •  Asset/Site Data Management
  • Maintain an asset register.

Minimum Requirements

  • Based in Cape Town
  • Relevant degree and an ICT certification in any of the telecommunications technologies.
  • CISCO Certifications are essential.
  • Proficient with MS Office Suite (Excel, Word and PowerPoint).
  • Technical knowledge:
    • CCNA - Basic Cisco Networking (WAN & LAN)
    • CCNP
    • Cisco VOIP
    • PABX’s
    • Video Conferencing
    • Basic understanding of Cloud services

What we offer: 

To support you in accelerating your career and ensure you have meaningful work we offer some great perks! 

  • With our flexible working hours, you make your hours work for you, at 1Nebula our main focus is for you to have balance.  
  • Grow your skills and learn something new with amazing Microsoft courses and certifications. 
  • Give back by participating in our Culture and Social Responsibility initiatives.
  • Constant fun rewards and recognition for a job well done. 
  • A relaxed dress code

More about us:  

We are inspired by the infinite potential of people. We are a team of challengers and game-changers that collaborate to innovate in smarter ways. We value Integrity, challenge, respect, teamwork, and trust. If you are keen to grow yourself as an individual in a tech world, in a cloud software development world, where technology is constantly changing, then we would like to hear from you.  


Your Application

We use this information to determine your suitability for the role, and to guide any interviews (should you be given one). If you are unsuccessful in your application Nebula will delete the information you provide here within 3 months.

Thank You

Your application was submitted successfully.

  • Location
    Cape Town , Western Cape
  • Department
  • Employment Type
    Fixed-Term Contract
  • Minimum Experience